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Understanding consumers' behavior to adopt self-service parcel services for last-mile delivery
Zhou, Min; Zhao, Lindu; Kong, Nan; Campy, Kathryn S.; Xu, Ge - In: Journal of retailing and consumer services 52 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012132206
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Sustainable service product design method : focus on customer demands and triple bottom line
Liu, Xiao; Li, Ming-Yang - In: Journal of retailing and consumer services 80 (2024), pp. 1-19
Persistent link: https://www.econbiz.de/10015114822