Narrow search
Showing 1 - 9 of 9
Cover Image
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke; Zhan, Wu; Sharma, Piyush - In: Journal of retailing and consumer services 75 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Cover Image
Interactive effects of social norms and information framing on consumers' willingness of food waste reduction behavior
Zheng, Han; Chen, Kai; Ma, Zhouyuan - In: Journal of retailing and consumer services 75 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014373366
Cover Image
Online anthropomorphism and consumers' privacy concern : moderating roles of need for interaction and social exclusion
Xie, Yi; Chen, Ke; Guo, Xiaoling - In: Journal of retailing and consumer services 55 (2020), pp. 1-16
Persistent link: https://www.econbiz.de/10012269049
Cover Image
Rethinking preemptive consumption : building mechanisms of reciprocity, contextuality, and risk hedging across scenarios
Meng, Jie; Chen, Kai - In: Journal of retailing and consumer services 78 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015095056
Cover Image
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang; Wang, Hanwen; Zhang, Xiadan; Tian, Hui - In: Journal of retailing and consumer services 68 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Cover Image
How consumers' perceptions differ towards the design features of mobile live streaming shopping platform : a mixed-method investigation of respondents from Taobao Live
Xiao, Quan; Wan, Shanshan; Zhang, Xing; Siponen, Mikko; … - In: Journal of retailing and consumer services 69 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013401741
Cover Image
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting; Park, Younggeun; Park, Jaejin; Zhang, Hao - In: Journal of retailing and consumer services 77 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Cover Image
When it rains, it pours? : the impact of weather on customer returns in the brick-and-mortar retail store
Hu, Jianhao; Zhang, Xuan; Chen, Hanyu (Yuki); Li, Wanyue - In: Journal of retailing and consumer services 77 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014462253
Cover Image
Choose a mobile application or mobile website? : Different effects of mobile channels on direct and indirect sales
Zhang, Xueting; Wang, Feng; Cao, Xia - In: Journal of retailing and consumer services 81 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015125180