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How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo; Silva, Susana C.; Ferreira, Margarida … - In: Journal of retailing and consumer services 44 (2018), pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
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Need-for-touch and online purchase propensity : a comparative study of Portuguese and Chinese consumers
Duarte, Paulo; Silva, Susana C. - In: Journal of retailing and consumer services 55 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012269045
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Need for touch and haptic imagery : an investigation in online fashion shopping
Silva, Susana C.; Rocha, Thelma Valeria; De Cicco, Roberta - In: Journal of retailing and consumer services 59 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012433820
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The omni-channel approach : a utopia for companies?
Hajdas, Monika; Radomska, Joanna; Silva, Susana C. - In: Journal of retailing and consumer services 65 (2022), pp. 1-14
Persistent link: https://www.econbiz.de/10013169699