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Is it all about consumer engagement? : explaining continuance intention for utilitarian and hedonic service consumption
Hepola, Janne; Leppäniemi, Matti; Karjaluoto, Heikki - In: Journal of retailing and consumer services 57 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012305413
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Context and mobile services' value-in-use
Gummerus, Johanna; Pihlström, Minna - In: Journal of retailing and consumer services 18 (2011) 6, pp. 521-534
Persistent link: https://www.econbiz.de/10009331043
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Understanding moderating effects in increasing share-of-wallet and word-of-mouth : a case study of Lidl grocery retailer
Shaikh, Aijaz A.; Karjaluoto, Heikki; Häkkinen, Juho - In: Journal of retailing and consumer services 44 (2018), pp. 45-53
Persistent link: https://www.econbiz.de/10011904311
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The role of fundamental motivations in willingness-to-pay online
Salonen, Ville; Munnukka, Juha; Karjaluoto, Heikki - In: Journal of retailing and consumer services 52 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012132276
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Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail
Tyrväinen, Olli; Karjaluoto, Heikki; Saarijärvi, Hannu - In: Journal of retailing and consumer services 57 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012305392