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Electronic logistics service quality and repurchase intention in e-tailing : catalytic role of shopping satisfaction, payment options, gender and returning experience
Jain, Nikunj Kumar; Gajjar, Hasmukh; Shah, Bhavin J. - In: Journal of retailing and consumer services 59 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012433719
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Why consumers exaggerate in online reviews? : moral disengagement and dark personality traits
Kapoor, Payal S.; Balaji, M. S.; Maity, Moutusy; Jain, … - In: Journal of retailing and consumer services 60 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012502723