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What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen; Marimuthu, Malliga; … - In: Journal of retailing and consumer services 36 (2017), pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
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Go loud or go home? : how power distance belief influences the effect of brand prominence on luxury goods purchase intention
Aw, Eugene Cheng-Xi; Chuah, Stephanie Hui-wen; Sabri, … - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012430698
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The future of service : The power of emotion in human-robot interaction
Chuah, Stephanie Hui-wen; Yu, Joanne - In: Journal of retailing and consumer services 61 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012581893