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~isPartOf:"Journal of retailing and consumer services"
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Subject
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Dienstleistungsqualität
336
Service quality
336
Consumer behaviour
248
Konsumentenverhalten
248
Customer satisfaction
236
Kundenzufriedenheit
236
Beziehungsmarketing
187
Relationship marketing
187
Customer service
56
Einzelhandel
56
Kundenservice
56
Retail trade
56
Online retailing
44
Online-Handel
44
Beschwerdemanagement
41
Complaint management
41
Emotion
33
Dienstleistungssektor
29
Service industry
29
Viral marketing
28
Virales Marketing
28
Satisfaction
26
Customer integration
25
E-commerce
25
Electronic Commerce
25
Kundenintegration
25
Arbeitszufriedenheit
21
Confidence
21
Job satisfaction
21
Vertrauen
21
Customer loyalty
19
Social Web
19
Social web
19
Loyalty
18
Service failure
18
Arbeitsverhalten
17
Dienstleistungsmarketing
17
Services marketing
17
Work behaviour
17
Customer retention
16
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Undetermined
256
Free
27
Type of publication
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Article
346
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
348
Aufsatz in Zeitschrift
348
Aufsatzsammlung
1
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Sammelwerk
1
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Language
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English
348
Author
All
Prentice, Catherine
10
Söderlund, Magnus
10
Quach, Sara
5
Paul, Justin
4
Rokonuzzaman, Md
4
Seger-Guttmann, Tali
4
Borges, Adilson
3
Cambra-Fierro, Jesús
3
Fernandes, Teresa
3
Harun, Ahasan
3
Iyer, Pramod
3
Karande, Kiran
3
Ladhari, Riadh
3
Pacheco, Natália Araújo
3
Park, Eunil
3
Park, Jungkun
3
Prybutok, Victor R.
3
Song, Mengmeng
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bala, Pradip Kumar
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Brengman, Malaika
2
Chakraborty, Shibashish
2
Chen, Mu-Chen
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Duan, Yucong
2
Dwivedi, Yogesh K.
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fazal-e-Hasan, Syed Muhammad
2
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Published in...
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Journal of retailing and consumer services
SpringerLink / Bücher
912
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
697
International journal of productivity and quality management : IJPQM
594
International journal of production research
531
International journal of quality & reliability management
529
The TQM journal : the international review of organizational improvement
517
International journal of hospitality management
506
Journal of business research : JBR
396
Total quality management & business excellence
358
The service industries journal
352
International journal of business information systems : IJBIS
336
International Journal of Quality & Reliability Management
295
International journal of production economics
287
Europäische Hochschulschriften / 5
269
The journal of services marketing
263
NBER working paper series
249
International journal of contemporary hospitality management
245
Quality management journal : QMJ
240
Gabler Edition Wissenschaft
231
Springer eBook Collection
230
NBER Working Paper
228
Working paper / National Bureau of Economic Research, Inc.
218
International journal of project management : the journal of The International Project Management Association
210
International journal of six sigma and competitive advantage : IJSSCA
202
Auditing : a journal of practice & theory
200
Business process management journal
198
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
191
International journal of quality and service sciences
188
International journal of services and operations management
187
The TQM Magazine
173
Health care management review : the journal for health care management research
172
Tourism management : research, policies, practice
171
Cogent business & management
169
Journal of hospitality marketing & management
167
European journal of operational research : EJOR
161
International journal of enterprise information systems : an official publication of the Information Resources Management Association
153
Journal of air transport management
153
Management science : journal of the Institute for Operations Research and the Management Sciences
152
Technological forecasting & social change : an international journal
147
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ECONIS (ZBW)
348
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348
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1
Why do customers use self-service information technologies in retail?
Kallweit, Katrin
;
Spreer, Philipp
;
Toporowski, Waldemar
- In:
Journal of retailing and consumer services
21
(
2014
)
3
,
pp. 268-276
Persistent link: https://www.econbiz.de/10010348759
Saved in:
2
In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
Chaney, Damien
;
Lunardo, Renaud
;
Saintives, Camille
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 51-59
Persistent link: https://www.econbiz.de/10010528609
Saved in:
3
The role of e-service quality management in the delivery business value
Doherty, Neil F.
;
Shakur, Mahani
;
Ellis-Chadwick, Fiona
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 52-62
Persistent link: https://www.econbiz.de/10011388068
Saved in:
4
Research on the influence of after-sales service quality factors on customer satisfaction
Shokouhyar, Sajjad
;
Shokoohyar, Sina
;
Safari, Sepehr
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389985
Saved in:
5
Applying the Kano model to investigate the quality of transportation services at mega events
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Huang, Chun-Han
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502648
Saved in:
6
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
7
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
8
Investigating pharmaceutical logistics service quality with refined Kano's model
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Lee, Li-Hung
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305901
Saved in:
9
Multichannel integration quality : a systematic review and agenda for future research
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
;
Uraiporn …
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 154-163
Persistent link: https://www.econbiz.de/10012025842
Saved in:
10
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
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