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Unfairness in consumer services : outcomes of differential treatment of new and existing clients
Fernandes, Teresa; Calamote, Ana - In: Journal of retailing and consumer services 28 (2016), pp. 36-44
Persistent link: https://www.econbiz.de/10011433755
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Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa; Cruz, Mariana - In: Journal of retailing and consumer services 31 (2016), pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
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Relationship quality determinants and outcomes in retail banking services : the role of customer experience
Fernandes, Teresa; Pinto, Teresa - In: Journal of retailing and consumer services 50 (2019), pp. 30-41
Persistent link: https://www.econbiz.de/10012114112
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Judging a book by its cover? : the role of unconventional appearance on social media influencers effectiveness
Fernandes, Teresa; Nettleship, Heather; Pinto, Luísa Helena - In: Journal of retailing and consumer services 66 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013209677