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~isPartOf:"Journal of retailing and consumer services"
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After-sales services
1
Beziehungsmarketing
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Competitive advantage
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Consumer behaviour
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Customer flexibility
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Customer satisfaction
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Customer service
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Dienstleistungsqualität
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Extrinsic attributes
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Flexibility
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Flexibilität
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Lieferantenmanagement
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SERVQUAL
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Service quality
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Supplier flexibility
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Shokoohyar, Sina
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Gligor, David
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Parast, Mahour Mellat
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Journal of retailing and consumer services
International journal of business and systems research : IJBSR
4
European journal of operational research : EJOR
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Industrial Management & Data Systems
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International journal of logistics systems and management : IJLSM
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International journal of production research
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The international journal of logistics management
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Benchmarking : an international journal
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European journal of industrial engineering : EJIE
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INFOR : information systems and operational research
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International Journal of Contemporary Hospitality Management
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International journal of project organisation and management : IJPOM
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Journal of promotion management : innovations in planning and applied research
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Journal of the Operational Research Society
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Mathematical social sciences
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Technological forecasting & social change : an international journal
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Transportation Research Part B: Methodological
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Research on the influence of after-sales service quality factors on customer satisfaction
Shokouhyar, Sajjad
;
Shokoohyar, Sina
;
Safari, Sepehr
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389985
Saved in:
2
Antecedents and consequences of customer flexibility : establishing the link to firm competitive advantage
Ghomi, Vahid
;
Gligor, David
;
Parast, Mahour Mellat
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648871
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