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A correlated uniqueness model of service quality measurement among users of cloud-based service platforms
Boakye, Kwabena G.; Natesan, Prathiba; Prybutok, Victor R. - In: Journal of retailing and consumer services 55 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012269013
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Similarities and differences in Asian and Western travelers' service performance measurement, evaluation and outcomes
Brush, Gregory J. - In: Journal of retailing and consumer services 50 (2019), pp. 351-361
Persistent link: https://www.econbiz.de/10012114177
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Does the value manufacturers (brands) create translate into enhanced reputation? : a multi-sector examination of the value-satisfaction-loyalty-reputation chain
Tournois, Laurent - In: Journal of retailing and consumer services 26 (2015), pp. 83-96
Persistent link: https://www.econbiz.de/10011347839
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Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.; Park, Jungkun; Lee, Sangwoo - In: Journal of retailing and consumer services 74 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
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Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction : an explanation from temporal and conversational cues
Xu, Ying; Niu, Nan; Zhao, Zixiang - In: Journal of retailing and consumer services 74 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014364474
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The influence of empathy in complaint handling : evidence of gratitudinal and transactional routes to loyalty
Simon, Françoise - In: Journal of retailing and consumer services 20 (2013) 6, pp. 599-608
Persistent link: https://www.econbiz.de/10010128294
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The impact of perceived similarity to other customers on shopping mall satisfaction
Kwon, Hyorkjin; Ha, Sejin; Im, Hyunjoo - In: Journal of retailing and consumer services 28 (2016), pp. 310-316
Persistent link: https://www.econbiz.de/10011434194
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The impact of service failure on brand credibility
Bougoure, Ursula Sigrid; Russell-Bennett, Rebekah; … - In: Journal of retailing and consumer services 31 (2016), pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
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Transformative retail services : elevating loyalty through customer well-being
Troebs, Cord-Christian; Wagner, Tillmann; Heidemann, F. - In: Journal of retailing and consumer services 45 (2018), pp. 198-206
Persistent link: https://www.econbiz.de/10011929978
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The role of airport service quality in airport and destination choice
Prentice, Catherine; Kadan, Mariam - In: Journal of retailing and consumer services 47 (2019), pp. 40-48
Persistent link: https://www.econbiz.de/10011995440