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Understanding fraudulent returns and mitigation strategies in multichannel retailing
Zhang, Danni; Frei, Regina; Senyo, P. K.; Bayer, Steffen; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-19
Persistent link: https://www.econbiz.de/10014235393
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Exploring the hedonic factors affecting customer experiences in phygital retailing
Banik, Shanta; Gao, Yongqiang - In: Journal of retailing and consumer services 70 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014239822
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Understanding the effect of art infusion type on retail product shopping : an attention to the intervening role of customers' financial wealth
Park, Sangchul; Kim, Sanghoon; Ahn, Sungsook - In: Journal of retailing and consumer services 70 (2023), pp. 1-7
Persistent link: https://www.econbiz.de/10014239829
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Drivers and impact of big data analytic adoption in the retail industry : a quantitative investigation applying structural equation modeling
Lutfi, Abdalwali; Alrawad, Mahmaod; Alsyouf, Adi; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014239839
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Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei; Xu, Mao; Zeng, Wenjuan; Tse, Ying Kei; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
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Can in-store recommendations for online-substitutive products integrate online and offline channels?
Hu, Xiaojian; Qiu, Ju; Zhao, Ju; Li, Yang - In: Journal of retailing and consumer services 70 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014239875
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The influence of the ethics of e-retailers on online customer experience and customer satisfaction
Mainardes, Emerson Wagner; Coutinho, Ananda Raquel Silva; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014240269
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Editorial: robots and AI in retailing and consumer services
Brengman, Malaika; Williems, Kim - In: Journal of retailing and consumer services 70 (2023), pp. 1-3
Persistent link: https://www.econbiz.de/10014240285
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Service robots in organisational frontlines : a retail managers' perspective
Meyer, Patrick; Roth, Angela; Gutknecht, Klaus - In: Journal of retailing and consumer services 70 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014240292
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Hedonic service consumption and its dynamic effects on sales in the brick-and-mortar retail context
Zhou, Jiaying; Dahana, Wirawan Dony; Ye, Qiongwei; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014240299