Narrow search
Showing 1 - 3 of 3
Cover Image
Determining adequate tangible compensation in service recovery processes for developed and developing countries : the role of severity and responsibility
Bambauer-Sachse, Silke; Rabeson, Landisoa - In: Journal of retailing and consumer services 22 (2015), pp. 117-127
Persistent link: https://www.econbiz.de/10010468490
Cover Image
Delight the experts, but never dissatisfy your customers! : a multi-category study on the effects of online review source on intention to buy a new product
Plotkina, Daria; Munzel, Andreas - In: Journal of retailing and consumer services 29 (2016), pp. 1-11
Persistent link: https://www.econbiz.de/10011442338
Cover Image
Me or just like me? : the role of virtual try-on and physical appearance in apparel m-retailing
Plotkina, Daria; Saurel, Hélène - In: Journal of retailing and consumer services 51 (2019), pp. 362-377
Persistent link: https://www.econbiz.de/10012115154