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You are being watched! : using anthropomorphism to curb customer misbehavior in access-based consumption
Gong, Xiushuang; Zhang, Honghong - In: Journal of retailing and consumer services 70 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014240290
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The effects of constrained mobile coupons in the mobile channel
Zhang, Hongchao; Yu, Yu; Qin, Yinggao - In: Journal of retailing and consumer services 75 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014373389
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The transformation mechanism of fitness clubs : pricing of joint fitness courses by online platforms and well-known coaches
Zhang, Hui; Sun, Qi - In: Journal of retailing and consumer services 76 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014460776
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The transformation mechanism of fitness clubs : pricing of joint fitness courses by online platforms and well-known coaches
Zhang, Hui; Sun, Qi - In: Journal of retailing and consumer services 76 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014460777
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Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting; Park, Younggeun; Park, Jaejin; Zhang, Hao - In: Journal of retailing and consumer services 77 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
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Optimizing service encounters through mascot-like robot with a politeness strategy
Zhang, Huixian; Song, Mengmeng - In: Journal of retailing and consumer services 79 (2024), pp. 1-15
Persistent link: https://www.econbiz.de/10015100919
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Appreciation vs. apology : research on the influence mechanism of chatbot service recovery based on politeness theory
Song, Mengmeng; Zhang, Huixian; Xing, Xinyu; Duan, Yucong - In: Journal of retailing and consumer services 73 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014303143