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The CRM process in retail and service sector firms in Japan: Loyalty development and financial return
Minami, Chieko; Dawson, John - In: Journal of retailing and consumer services 15 (2008) 5, pp. 375-385
Persistent link: https://www.econbiz.de/10008065340
Cover Image
The CRM process in retail and service sector firms in Japan : loyalty development and financial return
Minami, Chieko; Dawson, John A. - In: Journal of retailing and consumer services 15 (2008) 5, pp. 375-385
Persistent link: https://www.econbiz.de/10003742279
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Social influence on innovation resistance in internet banking services
Matsuo, Makoto; Minami, Chieko; Matsuyama, Takuya - In: Journal of retailing and consumer services 45 (2018), pp. 42-51
Persistent link: https://www.econbiz.de/10011929872