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~isPartOf:"Journal of retailing and consumer services"
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Journal of retailing and consumer services
Energy conversion and management : ECM
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1
How customer experience incongruence affects omnichannel customer retention : the moderating role of channel characteristics
Gao, Wei
;
Li, Wenqian
;
Fan, Hua
;
Jia, Xingping
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012502708
Saved in:
2
(Im)balanced customer-oriented behaviors and AI chatbots' efficiency-flexibility performance : the moderating role of customers' rational choices
Fan, Hua
;
Han, Bing
;
Gao, Wei
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209684
Saved in:
3
How do virtual streamers affect purchase intention in the live streaming context? : a presence perspective
Gao, Wei
;
Jiang, Ning
;
Guo, Qingqing
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303335
Saved in:
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