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Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.; Rod, Michel; Gibbs, Tanya - In: Journal of retailing and consumer services 23 (2015), pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
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Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus - In: Journal of retailing and consumer services 37 (2017), pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
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How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît; Chebat, Jean-Charles - In: Journal of retailing and consumer services 46 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
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Promoting individual and organization-oriented sustainable behaviors among employees in tourism and hospitality
Chua, Bee-Lia; Chi, Xiaoting; Wichupankul, Surarak; … - In: Journal of retailing and consumer services 79 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015098571
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Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick; Arli, Denni; Gheshlaghi, Mahnaz - In: Journal of retailing and consumer services 57 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
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Deviant behavior in retail, when sales associates "go bad"! : examining the relationship between thr work-family interface, job, stress, and salesperson deviance
Swimberghe, Krist; Jones, Robert Paul; Darrat, Mahmoud - In: Journal of retailing and consumer services 21 (2014) 4, pp. 424-431
Persistent link: https://www.econbiz.de/10010388560
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The crisis cloud's silver linings : the effects of hope and gratitude on employee burnout and engagement
Surachartkumtonkun, Jiraporn; Ngo, Liem Viet; Shao, Wei - In: Journal of retailing and consumer services 74 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014364476
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How organizational identification among retail employees is affected by advertising
Rosengren, Sara; Bondesson, Niklas - In: Journal of retailing and consumer services 38 (2017), pp. 204-209
Persistent link: https://www.econbiz.de/10011743255
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The ethical edge : unveiling the power of virtuousness in retailing from employees’ perspectives
Mayr, Kathrin; Teller, Christoph - In: Journal of retailing and consumer services 81 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10015123672
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Is insomnia detrimental to proactive service performance and customer-directed helping? : mediation of employee resilience and moderation of job crafting
Hur, Won-Moo; Shin, Yuhyung; Chung, June-ho - In: Journal of retailing and consumer services 81 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015116832