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~isPartOf:"Journal of retailing and consumer services"
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Measuring service performance...
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Dienstleistungsqualität
336
Service quality
336
Consumer behaviour
309
Konsumentenverhalten
309
Customer satisfaction
242
Kundenzufriedenheit
242
Beziehungsmarketing
206
Relationship marketing
206
Einzelhandel
69
Retail trade
69
Product quality
65
Produktqualität
65
Online retailing
58
Online-Handel
58
Customer service
56
Kundenservice
56
Beschwerdemanagement
42
Complaint management
42
Emotion
35
Viral marketing
35
Virales Marketing
35
E-commerce
34
Electronic Commerce
34
Dienstleistungssektor
33
Service industry
33
Brand image
32
Markenimage
32
Measurement
31
Messung
31
Brand management
30
Markenführung
30
Customer integration
28
Kundenintegration
28
Confidence
27
Satisfaction
27
Vertrauen
27
Performance measurement
26
Performance-Messung
26
Brand
23
Markenartikel
23
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35
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438
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English
439
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Prentice, Catherine
10
Söderlund, Magnus
10
Park, Jungkun
5
Quach, Sara
5
Paul, Justin
4
Rokonuzzaman, Md
4
Seger-Guttmann, Tali
4
Borges, Adilson
3
Cambra-Fierro, Jesús
3
Cuny, Caroline
3
Fernandes, Teresa
3
Finsterwalder, Jörg
3
Harun, Ahasan
3
Iyer, Pramod
3
Karande, Kiran
3
Konuk, Faruk Anıl
3
Ladhari, Riadh
3
Laroche, Michel
3
Liu, Chih-Hsing
3
Loureiro, Sandra Maria Correia
3
Mortimer, Gary
3
Pacheco, Natália Araújo
3
Park, Eunil
3
Prybutok, Victor R.
3
Shin, Yuhyung
3
Song, Mengmeng
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bala, Pradip Kumar
2
Bambauer-Sachse, Silke
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Brengman, Malaika
2
Chakraborty, Shibashish
2
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Journal of retailing and consumer services
SpringerLink / Bücher
920
NBER working paper series
909
NBER Working Paper
800
Working paper / National Bureau of Economic Research, Inc.
774
Journal of business research : JBR
588
International journal of hospitality management
578
International journal of production research
419
The service industries journal
407
International journal of production economics
386
European journal of operational research : EJOR
355
Discussion paper series / IZA
352
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
351
Springer eBook Collection
316
The journal of services marketing
300
International journal of productivity and quality management : IJPQM
295
International journal of contemporary hospitality management
280
Management science : journal of the Institute for Operations Research and the Management Sciences
271
Discussion paper / Centre for Economic Policy Research
262
Europäische Hochschulschriften / 5
258
IZA Discussion Paper
257
International journal of quality & reliability management
256
Tourism management : research, policies, practice
245
Working paper
238
CESifo working papers
221
The TQM journal : the international review of organizational improvement
221
Economics letters
216
European research studies
202
Auditing : a journal of practice & theory
200
Discussion paper
197
Journal of air transport management
194
Cogent business & management
193
Gabler Edition Wissenschaft
192
Management Decision
192
Applied economics
191
Industrial marketing management : the international journal for industrial and high-tech firms
190
Policy research working paper : WPS
183
The international journal of productivity and performance management : IJPPM
183
Total quality management & business excellence
182
World Bank E-Library Archive
182
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ECONIS (ZBW)
439
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1
A correlated uniqueness model of service quality measurement among users of cloud-based service platforms
Boakye, Kwabena G.
;
Natesan, Prathiba
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012269013
Saved in:
2
Reciprocity in upward product line extensions : a longitudinal study
Cho, Jihoon
;
Janda, Swinder
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014239843
Saved in:
3
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
Saved in:
4
Some insights on conceptualizing and measuring service quality
Martínez, Jose A.
;
Martínez, Laura
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10003938049
Saved in:
5
Similarities and differences in Asian and Western travelers' service performance measurement, evaluation and outcomes
Brush, Gregory J.
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 351-361
Persistent link: https://www.econbiz.de/10012114177
Saved in:
6
Daily relationships between customer incivility, organizational control, self-efficacy, and service performance
Hur, Won-Moo
;
Shin, Yuhyung
;
Shin, Gyeongpyo
- In:
Journal of retailing and consumer services
69
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013401649
Saved in:
7
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Christoph
;
Hoadley, Susan
;
Hamin, Hamin
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
8
Customer involvement and perceptions : the moderating role of customer co-production
Cheung, Millissa F. Y.
;
To, W. M.
- In:
Journal of retailing and consumer services
18
(
2011
)
4
,
pp. 271-277
Persistent link: https://www.econbiz.de/10009232594
Saved in:
9
Service value and retention : does gender matter?
Darley, William K.
;
Luethge, Denise J.
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 178-185
Persistent link: https://www.econbiz.de/10012001297
Saved in:
10
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
;
Yusniza …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
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