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Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S. - In: Journal of retailing and consumer services 76 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
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"Do not be Deteriorated by service failures, Learn from them and start managing it" : conditions and mechanisms for managing online service failures
Manu C; Sreejesh, S. - In: Journal of retailing and consumer services 81 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10015123434