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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
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Awe
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Brick-and-mortar retail
1
Complaint management
1
Consumer forgiveness
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Customer return
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Customer satisfaction
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Dienstleistungsqualität
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Meteorological psychology
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Chen, Hanyu (Yuki)
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Hu, Jianhao
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Hu, Jing
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Li, Wanyue
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Yang, Yan
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Zhang, Xuan
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Journal of retailing and consumer services
Personnel psychology : a journal of applied research
5
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
5
European journal of operational research : EJOR
4
Human resource management
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Journal of economic theory
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Tourism management : research, policies, practice
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International journal of production economics
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Managerial and decision economics : MDE ; the international journal of research and progress in management economics
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Aluminium : international journal for industry, research and application
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Asia-Pacific journal of accounting & economics : publication of the City University of Hong Kong and National Taiwan University
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Borsa Istanbul Review
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Current issues in economic integration : can Asia inspire the "West"?
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Empirical economics : a quarterly journal of the Institute for Advanced Studies
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Self-diminishing effects of awe on consumer forgiveness in service encounters
Yang, Yan
;
Hu, Jing
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502710
Saved in:
2
When it rains, it pours? : the impact of weather on customer returns in the brick-and-mortar retail store
Hu, Jianhao
;
Zhang, Xuan
;
Chen, Hanyu (Yuki)
;
Li, Wanyue
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014462253
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