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~isPartOf:"Journal of retailing and consumer services"
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Dienstleistungsqualität
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Journal of retailing and consumer services
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Information systems in the changing era : theory and practice ; proceedings of the 11th International Conference on Informatics and Semiotics in Organisations, 11-12 april 2009
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Service with improper requests : how fellow customers interpret employee's judgment call
Zhou, Lanlan
;
Gao, Min
;
Kou, Yan
;
Yang, Jianchun
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648942
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