Narrow search
Showing 1 - 3 of 3
Cover Image
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya; Wu, Luorong; Li, Xiang - In: Journal of service management 34 (2023) 4, pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Cover Image
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong; Han, Rachel; Mattila, Anna S. - In: Journal of service management 27 (2016) 3, pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Cover Image
A holistic framework for sustainable service technology : insights from Eastern philosophies
Li, Zhe; Jeon, Suhyun Janis; Fan, Alei; Mooney, Christine H. - In: Journal of service management 36 (2025) 3, pp. 362-389
Persistent link: https://www.econbiz.de/10015425662