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Towards a service-dominant professional identity: An organisational socialisation perspective
Åkesson, Maria; Skålén, Per - In: Journal of service management 22 (2011) 1, pp. 23-39
Persistent link: https://www.econbiz.de/10008850873
Cover Image
Towards a service-dominant professional identity : an organisational socialisation perspective
Åkesson, Maria; Skålén, Per - In: Journal of service management 22 (2011) 1, pp. 23-38
Persistent link: https://www.econbiz.de/10009010796
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Customer experience from a self-service system perspective
Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698
Persistent link: https://www.econbiz.de/10010426047