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~isPartOf:"Journal of service management"
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Referenzmodell-basiertes (Reve...
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Dienstleistung
63
Services
63
Dienstleistungsmanagement
48
Service management
48
Dienstleistungssektor
38
Service industry
38
Dienstleistungsqualität
33
Service quality
33
Dienstleistungsmarketing
30
Services marketing
30
Customer integration
27
Kundenintegration
27
Innovation
22
Beziehungsmarketing
18
Relationship marketing
18
Service innovation
18
Betriebliche Wertschöpfung
17
Value creation
17
Dienstleistungsinnovation
15
Service-Dominant Logic
15
Service-dominant logic
15
Customer satisfaction
14
Kundenzufriedenheit
14
Consumer behaviour
13
Konsumentenverhalten
13
Customer service
10
Innovation management
10
Innovationsmanagement
10
Kundenservice
10
Gesundheitsversorgung
8
Gesundheitswesen
8
Health care
8
Health care system
8
Business services
7
Services management
7
Unternehmensdienstleistung
7
Bibliometrics
6
Bibliometrie
6
Business network
6
New product development
6
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Online availability
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Undetermined
40
Free
10
Type of publication
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Article
92
Book / Working Paper
6
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Article in journal
98
Aufsatz in Zeitschrift
98
Collection of articles of several authors
7
Sammelwerk
7
Case study
3
Conference proceedings
3
Fallstudie
3
Konferenzschrift
3
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Language
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English
98
Author
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Edvardsson, Bo
12
Fisk, Raymond P.
7
Jaakkola, Elina
7
Reynoso, Javier
4
Bowen, David E.
3
Brown, Stephen Walter
3
Gebauer, Heiko
3
Helkkula, Anu
3
Mahr, Dominik
3
McColl-Kennedy, Janet R.
3
Odekerken-Schröder, Gaby
3
Parasuraman, A.
3
Patrício, Lia
3
Sebastiani, Roberta
3
Tronvoll, Bård
3
Valtakoski, Aku
3
Verleye, Katrien
3
Verma, Rohit
3
Witell, Lars
3
Barile, Sergio
2
Beltagui, Ahmad
2
Birgelen, Marcel van
2
Bloemer, Johanna M.
2
Candi, Marina
2
Chandler, Jennifer D.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Di Pietro, Laura
2
Gremler, Dwayne D.
2
Grönroos, Christian
2
Halinen, Aino
2
Hillebrand, Bas
2
Hodgkinson, Ian R.
2
Joglekar, Nitin
2
Kaartemo, Valtteri
2
Meiren, Thomas
2
Mickelsson, Karl-Jacob
2
Ordanini, Andrea
2
Paluch, Stefanie
2
Polese, Francesco
2
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Institution
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Naples Forum on Service <2, 2011, Capri>
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <12, 2011, Ithaca, NY>
1
Published in...
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Journal of service management
SpringerLink / Bücher
227
The journal of services marketing
85
Journal of business research : JBR
69
The service industries journal
68
International journal of business information systems : IJBIS
63
Journal of service research : JSR
61
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
Management information systems : mis quarterly
56
Ifo Schnelldienst
54
International journal of hospitality management
52
Information systems and e-business management : ISeB
50
Springer eBook Collection
48
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
47
Springer eBook Collection / Business and Economics
47
The journal of strategic information systems : incorporating International Information Systems
45
Gabler Edition Wissenschaft
40
Journal of retailing and consumer services
40
International journal of services technology and management
39
Management science : journal of the Institute for Operations Research and the Management Sciences
38
Information systems research : ISR
36
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
36
International journal of production research
36
International journal of services and operations management
35
Industrial marketing management : the international journal for industrial and high-tech firms
34
Research
34
FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg
33
International journal of production economics
32
Journal of management information systems : JMIS
32
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
32
FFB-Diskussionspapier
31
Information systems management
31
Forum Dienstleistungsmanagement
30
International journal of contemporary hospitality management
30
The journal of business & industrial marketing
30
Europäische Hochschulschriften / 5
28
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
26
International journal of quality and service sciences
26
Journal of service research
26
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ECONIS (ZBW)
98
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1
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98
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1
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
2
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
3
Exploring the alignment between service strategy and service innovation
Lightfoot, Howard
;
Gebauer, Heiko
- In:
Journal of service management
22
(
2011
)
5
,
pp. 664-683
Persistent link: https://www.econbiz.de/10009406382
Saved in:
4
A service science approach for improving healthy food experiences
Mahr, Dominik
;
Kalogeras, Nikos
;
Odekerken-Schröder, Gaby
- In:
Journal of service management
24
(
2013
)
4
,
pp. 435-471
Persistent link: https://www.econbiz.de/10009790187
Saved in:
5
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
6
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
7
Signaling eco-certification : implications for service coproduction and resource efficiency
Zhang, Jie Jennifer
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
25
(
2014
)
4
,
pp. 494-511
Persistent link: https://www.econbiz.de/10010405216
Saved in:
8
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
9
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
10
Modes of customer co-production for international service offerings
Sampson, Scott E.
;
Money, R. Bruce
- In:
Journal of service management
26
(
2015
)
4
,
pp. 625-647
Persistent link: https://www.econbiz.de/10011416772
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