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GOVERNMENT VERSUS PRIVATE OWNE...
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Dienstleistung
63
Services
63
Dienstleistungsmanagement
48
Service management
48
Dienstleistungssektor
38
Service industry
38
Dienstleistungsqualität
33
Service quality
33
Dienstleistungsmarketing
30
Services marketing
30
Customer integration
27
Kundenintegration
27
Innovation
22
Beziehungsmarketing
18
Relationship marketing
18
Service innovation
18
Betriebliche Wertschöpfung
17
Value creation
17
Dienstleistungsinnovation
15
Service-Dominant Logic
15
Service-dominant logic
15
Customer satisfaction
14
Kundenzufriedenheit
14
Consumer behaviour
13
Konsumentenverhalten
13
Customer service
10
Innovation management
10
Innovationsmanagement
10
Kundenservice
10
Gesundheitsversorgung
8
Gesundheitswesen
8
Health care
8
Health care system
8
Business services
7
Services management
7
Unternehmensdienstleistung
7
Bibliometrics
6
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6
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6
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6
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Undetermined
40
Free
10
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Article
92
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6
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98
Aufsatz in Zeitschrift
98
Collection of articles of several authors
7
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Case study
3
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English
98
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Edvardsson, Bo
12
Fisk, Raymond P.
7
Jaakkola, Elina
7
Reynoso, Javier
4
Bowen, David E.
3
Brown, Stephen Walter
3
Gebauer, Heiko
3
Helkkula, Anu
3
Mahr, Dominik
3
McColl-Kennedy, Janet R.
3
Odekerken-Schröder, Gaby
3
Parasuraman, A.
3
Patrício, Lia
3
Sebastiani, Roberta
3
Tronvoll, Bård
3
Valtakoski, Aku
3
Verleye, Katrien
3
Verma, Rohit
3
Witell, Lars
3
Barile, Sergio
2
Beltagui, Ahmad
2
Birgelen, Marcel van
2
Bloemer, Johanna M.
2
Candi, Marina
2
Chandler, Jennifer D.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Di Pietro, Laura
2
Gremler, Dwayne D.
2
Grönroos, Christian
2
Halinen, Aino
2
Hillebrand, Bas
2
Hodgkinson, Ian R.
2
Joglekar, Nitin
2
Kaartemo, Valtteri
2
Meiren, Thomas
2
Mickelsson, Karl-Jacob
2
Ordanini, Andrea
2
Paluch, Stefanie
2
Polese, Francesco
2
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Institution
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Naples Forum on Service <2, 2011, Capri>
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <12, 2011, Ithaca, NY>
1
Published in...
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Journal of service management
Journal of public economics
308
CESifo working papers
278
Journal of economic behavior & organization : JEBO
236
NBER working paper series
218
Discussion paper series / IZA
191
SpringerLink / Bücher
191
Working paper / National Bureau of Economic Research, Inc.
185
NBER Working Paper
180
Economics letters
170
Public choice
150
Journal of public economic theory
148
Discussion paper / Centre for Economic Policy Research
131
CESifo Working Paper Series
129
Working paper
123
IZA Discussion Paper
120
Social choice and welfare
110
CESifo Working Paper
102
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
102
Games and economic behavior
99
Preprints of the Max Planck Institute for Research on Collective Goods
94
World Bank E-Library Archive
87
Journal of behavioral and experimental economics
85
Policy research working paper : WPS
85
The journal of services marketing
85
Discussion paper
82
Journal of environmental economics and management : JEEM ; the official journal of the Association of Environmental and Resource Economists
82
Experimental economics : a journal of the Economic Science Association
77
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
77
Journal of business research : JBR
75
European economic review : EER
71
IZA Discussion Papers
70
Journal of economic psychology : research in economic psychology and behavioral economics
69
European journal of political economy
68
The service industries journal
68
Applied economics
67
Discussion paper / Tinbergen Institute
67
Journal of economic theory
67
Games
63
Journal of service research : JSR
61
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ECONIS (ZBW)
98
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1
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98
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1
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
2
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
3
Exploring the alignment between service strategy and service innovation
Lightfoot, Howard
;
Gebauer, Heiko
- In:
Journal of service management
22
(
2011
)
5
,
pp. 664-683
Persistent link: https://www.econbiz.de/10009406382
Saved in:
4
A service science approach for improving healthy food experiences
Mahr, Dominik
;
Kalogeras, Nikos
;
Odekerken-Schröder, Gaby
- In:
Journal of service management
24
(
2013
)
4
,
pp. 435-471
Persistent link: https://www.econbiz.de/10009790187
Saved in:
5
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
6
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
7
Signaling eco-certification : implications for service coproduction and resource efficiency
Zhang, Jie Jennifer
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
25
(
2014
)
4
,
pp. 494-511
Persistent link: https://www.econbiz.de/10010405216
Saved in:
8
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
9
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
10
Modes of customer co-production for international service offerings
Sampson, Scott E.
;
Money, R. Bruce
- In:
Journal of service management
26
(
2015
)
4
,
pp. 625-647
Persistent link: https://www.econbiz.de/10011416772
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