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Dienstleistung
6
Services
6
Dienstleistungsqualität
5
Service quality
5
Dienstleistungssektor
4
Service industry
4
Beziehungsmarketing
3
Customer integration
3
Kundenintegration
3
Relationship marketing
3
Service ecosystems
3
Betriebliche Wertschöpfung
2
Customer satisfaction
2
Dienstleistungsmanagement
2
Dienstleistungsmarketing
2
E-Health
2
E-health
2
Electronic health records
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Kundenzufriedenheit
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Service management
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Service systems
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Service wisdom
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Service-dominant logic
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Services marketing
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Value creation
2
Brand community
1
Brand management
1
Business network
1
Business start-up
1
Communication
1
Communication constitutes of organization
1
Company social networks
1
Consumer behaviour
1
Customer misbehaviour
1
Dienstleistungshandel
1
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Fisk, Raymond P.
11
Patrício, Lia
6
Beirão, Gabriela
2
Bowen, David E.
2
Edvardsson, Bo
2
Grönroos, Christian
2
Nóbrega, Leonel
2
Alkire, Linda
1
As'ad, Nabila
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Brown, Stephen Walter
1
Chase, Richard B.
1
Constantine, Larry
1
Corus, Canan
1
Darani, Tiffany
1
Ehrhart, Karen Holcombe
1
Gnusowski, Marek
1
Groth, Markus
1
Harris, Lloyd C.
1
Holtom, Brooks C.
1
Koskela-Huotari, Kaisa
1
Martins, Carla Sofia
1
Moulton-Tetlock, Edythe
1
Nunes, Nuno J.
1
Nunes, Nuno Jardim
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Parasuraman, A.
1
Pinho, Nelson
1
Previte, Josephine
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Rafieian, Hoori
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Schneider, Benjamin
1
Subramony, Mahesh
1
Sysalova, Hana
1
Teixeira, Jorge
1
Teixeira, Jorge Grenha
1
Town, Sophia
1
Van Jaarsveld, Danielle
1
Walker, David
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Journal of service management
Journal of Service Management
21
The journal of services marketing
10
Journal of Services Marketing
6
The service industries journal
6
Journal of service research : JSR
5
Managing service quality : MSQ ; an international journal
5
European journal of marketing : EJM
4
Journal of business research : JBR
4
European Journal of Marketing
3
Journal of service research
3
Journal of Service Theory and Practice
2
Journal of retailing
2
Journal of service theory and practice
2
Transport Policy
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Advances in Data Analysis and Classification
1
Brand management ; Vol. 4
1
Business transformation for a sustainable future
1
Creativity and Innovation Management
1
Does marketing need reform? : fresh perspectives on the future
1
E-work and E-commerce ; Vol. 2
1
Energy policy : the international journal of the political, economic, planning, environmental and social aspects of energy
1
Exploring services science : first international conference, IESS 2010, Geneva, Switzerland, February 17 - 19, 2010 ; revised papers
1
Handbook of service science ; [Vol. 1]
1
JOBR-D-21-03301
1
Journal of Business Research
1
Journal of marketing
1
Journal of marketing education : JME
1
Journal of public policy & marketing
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of the Academy of Marketing Science
1
Lecture notes in business information processing : LNBIP
1
Legends in marketing
1
Marketing management : a quarterly business management publication of the American Marketing Association
1
Research handbook on services management
1
Service Science: Research and Innovations in the Service Economy
1
Service science, management and engineering : education for the 21st Century
1
Service science: research and innovations in the service economy
1
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ECONIS (ZBW)
12
OLC EcoSci
1
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1
Customer experience modeling: from customer experience to service design
Teixeira, Jorge
;
Patrício, Lia
;
Nunes, Nuno J.
; …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10009991456
Saved in:
2
Customer experience modeling : from customer experience to service design
Teixeira, Jorge Grenha
;
Patrício, Lia
;
Nunes, Nuno Jardim
- In:
Journal of service management
23
(
2012
)
3
,
pp. 362-376
Persistent link: https://www.econbiz.de/10009619158
Saved in:
3
Understanding value co-creation in complex services with many actors
Pinho, Nelson
;
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 470-493
Persistent link: https://www.econbiz.de/10010405220
Saved in:
4
Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, Raymond P.
- In:
Journal of service management
28
(
2017
)
2
,
pp. 227-249
Persistent link: https://www.econbiz.de/10011704032
Saved in:
5
Understanding service ecosystem dynamics : a typology
As'ad, Nabila
;
Patrício, Lia
;
Koskela-Huotari, Kaisa
; …
- In:
Journal of service management
35
(
2024
)
6
,
pp. 159-184
Persistent link: https://www.econbiz.de/10015208866
Saved in:
6
Understanding participation in company social netnorks
Martins, Carla Sofia
;
Patrício, Lia
- In:
Journal of service management
24
(
2013
)
5
,
pp. 567-587
Persistent link: https://www.econbiz.de/10010196050
Saved in:
7
Cultivating wiser service systems through communication
Moulton-Tetlock, Edythe
;
Town, Sophia
;
Rafieian, Hoori
; …
- In:
Journal of service management
35
(
2024
)
4
,
pp. 547-569
Persistent link: https://www.econbiz.de/10015078078
Saved in:
8
Elevating the human experience through service standards : insights from the global refugee crisis
Gnusowski, Marek
;
Fisk, Raymond P.
- In:
Journal of service management
35
(
2024
)
5
,
pp. 678-692
Persistent link: https://www.econbiz.de/10015208222
Saved in:
9
Sixth SERVSIG international research conference 2010, Porto, Portugal : special issue
Fisk, Raymond P.
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009304742
Saved in:
10
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
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