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Modeling service friendship and customer compliance in high-contact service relationships
Lin, Jiun-Sheng Chris; Hsieh, Chia-Chuan - In: Journal of service management 22 (2011) 5, pp. 607-632
Persistent link: https://www.econbiz.de/10009340255
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Refinement of the technology readiness index scale: A replication and cross-validation in the self-service technology context
Lin, Jiun-Sheng Chris; Hsieh, Pei-Ling - In: Journal of service management 23 (2012) 1, pp. 34-54
Persistent link: https://www.econbiz.de/10009838505
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What makes service employees and customers smile: Antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-Sheng Chris; Lin, Cheng-Yu - In: Journal of service management 22 (2011) 2, pp. 183-202
Persistent link: https://www.econbiz.de/10008995333
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What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris; Lin, Cheng-yu - In: Journal of service management 22 (2011) 2, pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Cover Image
Modeling service friendship and customer compliance in high-contact service relationships
Lin, Jiun-sheng Chris; Hsieh, Chia-chuan - In: Journal of service management 22 (2011) 5, pp. 607-632
Persistent link: https://www.econbiz.de/10009405809
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The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu; Lin, Jiun-Sheng Chris - In: Journal of service management 28 (2017) 1, pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Cover Image
Refinement of the technology readiness index scale : a replication and cross-validation in the self-service technolgy context
Lin, Jiun-sheng Chris; Hsieh, Pei-ling - In: Journal of service management 23 (2012) 1, pp. 34-53
Persistent link: https://www.econbiz.de/10009534369