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An expanded servicescape perspective
Rosenbaum, Mark S.; Massiah, Carolyn - In: Journal of service management 22 (2011) 4, pp. 471-491
Persistent link: https://www.econbiz.de/10009286399
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An expanded servicescape perspective
Rosenbaum, Mark S.; Massiah, Carolyn - In: Journal of service management 22 (2011) 4, pp. 471-490
Persistent link: https://www.econbiz.de/10009304739
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Modeling customer equity, SERVQUAL, and ethnocentrism: a Vietnamese case study
Rosenbaum, Mark S.; Wong, IpKin Anthony - In: Journal of service management 20 (2009) 5, pp. 544-561
Persistent link: https://www.econbiz.de/10009965848
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Restorative servicescapes: restoring directed attention in third places
Rosenbaum, Mark S. - In: Journal of service management 20 (2009) 2, pp. 173-191
Persistent link: https://www.econbiz.de/10008374537