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Delineating transformative value creation through service communications : an integrative framework
Tsiotsou, Rodoula H.; Diehl, Sandra - In: Journal of service management 33 (2022) 4/5, pp. 531-551
Persistent link: https://www.econbiz.de/10013325702
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The social aspects of consumption as predictors of consumer loyalty : online vs offline services
Tsiotsou, Rodoula H. - In: Journal of service management 27 (2016) 2, pp. 91-116
Persistent link: https://www.econbiz.de/10011564668
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To do or not to do? : a typology of ethical dilemmas in services (TEDS)
Tsiotsou, Rodoula H.; Kabadayi, Sertan; Leigh, Jennifer … - In: Journal of service management 35 (2024) 4, pp. 570-603
Persistent link: https://www.econbiz.de/10015078089
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A research agenda at the intersection of sport sponsorship and service
Cornwell, T. Bettina; Frank, Abby; Miller-Moudgil, Rachel - In: Journal of service management 35 (2024) 1, pp. 108-126
Persistent link: https://www.econbiz.de/10014456584