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~isPartOf:"Journal of service management"
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Beziehungsmarketing
128
Relationship marketing
128
Dienstleistungsqualität
115
Service quality
115
Consumer behaviour
100
Konsumentenverhalten
100
Customer satisfaction
86
Kundenzufriedenheit
86
Customer integration
49
Kundenintegration
49
Dienstleistungssektor
43
Service industry
43
Dienstleistungsmarketing
33
Services marketing
33
Customer service
31
Kundenservice
31
Services
30
Dienstleistung
29
Dienstleistungsmanagement
24
Service management
24
Betriebliche Wertschöpfung
20
Value creation
20
Social Web
19
Social web
19
Customer experience
16
Gesundheitsversorgung
16
Gesundheitswesen
16
Health care
16
Health care system
16
Beschwerdemanagement
15
Complaint management
15
Brand management
14
Markenführung
14
Service-Dominant Logic
14
Service-dominant logic
14
Emotion
13
Satisfaction
13
Arbeitsverhalten
12
Service innovation
12
Work behaviour
12
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110
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Article
202
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4
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206
Aufsatz in Zeitschrift
206
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4
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4
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3
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English
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Edvardsson, Bo
10
Aksoy, Lerzan
7
Fisk, Raymond P.
6
Witell, Lars
6
Jaakkola, Elina
5
McColl-Kennedy, Janet R.
5
Riel, Allard C. R. van
5
Bowen, David E.
4
Gustafsson, Anders
4
Keiningham, Timothy
4
Malthouse, Edward C.
4
Patrício, Lia
4
Wirtz, Jochen
4
Bilgihan, Anil
3
Bloemer, Johanna M.
3
Buoye, Alexander
3
Cooil, Bruce
3
Hammedi, Wafa
3
Hammerschmidt, Maik
3
Helkkula, Anu
3
Hillebrand, Bas
3
Kandampully, Jay
3
Lariviere, Bart
3
Leroi-Werelds, Sara
3
Mahr, Dominik
3
Nijssen, E. J.
3
Odekerken-Schröder, Gaby
3
Ponsignon, Frederic
3
Streukens, Sandra
3
Tronvoll, Bård
3
Alkire, Linda
2
Beirão, Gabriela
2
Bilstein, Nicola
2
Brown, Stephen Walter
2
Buoye, Alexander John
2
Chase, Richard B.
2
De Keyser, Arne
2
Delcourt, Cécile
2
Elg, Mattias
2
Engström, Jon
2
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QUIS <11, 2009, Wolfsburg>
1
QUIS <12, 2011, Ithaca, NY>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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Journal of service management
Journal of business research : JBR
1,053
Journal of retailing and consumer services
973
International journal of hospitality management
768
Industrial marketing management : the international journal for industrial and high-tech firms
555
The service industries journal
487
The journal of services marketing
435
International journal of contemporary hospitality management
353
Journal of Services Marketing
350
SpringerLink / Bücher
350
Tourism management : research, policies, practice
347
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
293
NBER working paper series
291
The journal of business & industrial marketing
284
Journal of travel and tourism marketing
277
Journal of hospitality marketing & management
269
Journal of the Academy of Marketing Science
258
NBER Working Paper
257
Working paper / National Bureau of Economic Research, Inc.
239
European Journal of Marketing
225
Journal of strategic marketing
225
Asia Pacific journal of marketing and logistics
220
Cogent business & management
219
Psychology & marketing
207
International Journal of Bank Marketing
206
Journal of service research : JSR
202
Services marketing quarterly
200
Auditing : a journal of practice & theory
199
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
188
Journal of marketing
182
Service business
181
International journal of electronic customer relationship management : IJECRM
179
Journal of retailing
179
Journal of air transport management
175
Management science : journal of the Institute for Operations Research and the Management Sciences
174
The TQM journal : the international review of organizational improvement
169
International journal of productivity and quality management : IJPQM
167
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
164
Marketing intelligence & planning
161
European journal of marketing : EJM
158
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ECONIS (ZBW)
206
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1
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206
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1
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
2
Frontline employee work engagement and customer service evaluations : a conceptual replication
Van Vaerenbergh, Yves
;
Hazée, Simon
- In:
Journal of service management
35
(
2024
)
5
,
pp. 630-652
Persistent link: https://www.econbiz.de/10015208220
Saved in:
3
Who needs delight? : the greater impact of value, trust and satisfaction in utiliarian, frequent-use retail
Loureiro, Sandra Maria Correia
;
Miranda, Francisco J.
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 101-124
Persistent link: https://www.econbiz.de/10010260089
Saved in:
4
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
Saved in:
5
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
6
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
7
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
8
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
9
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
10
Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
; …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
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