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Journal of service management
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
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A Q&A primer and systematic review of meta-analytic reporting in organizational frontline service research
Lindsey-Hall, Kristina K.
;
Michel, Eric J.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 995-1020
Persistent link: https://www.econbiz.de/10014456530
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