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Journal of service management
Industrial marketing management : the international journal for industrial and high-tech firms
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Boundary-breaking opportunities in service failure and recovery
Mirza, Jeeshan
;
Grégoire, Yany
;
Ranaweera, Chatura
; …
- In:
Journal of service management
36
(
2025
)
1
,
pp. 100-132
Persistent link: https://www.econbiz.de/10015401056
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