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Dienstleistung
5
Services
5
Consumer behaviour
3
Customer integration
3
Dienstleistungsqualität
3
Dienstleistungssektor
3
Konsumentenverhalten
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Kundenintegration
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Service-Dominant Logic
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Betriebliche Wertschöpfung
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Beziehungsmarketing
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Transformative service research
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CEO
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CMO
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Gruber, Thorsten
8
Verleye, Katrien
5
Frugone, Fabricio
2
Alkire, Linda
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Anderson, Laurel
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Bolton, Ruth N.
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Bowen, David E.
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Burton, Jamie
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De Bruyne, Marie-Julie
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Hodgkinson, Ian R.
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Jaakkola, Elina
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Jun, Gyuchan Thomas
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Kabadayi, Sertan
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Kitshoff, Jan
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Klaus, Philipp
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Kleiningham, Timothy L.
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Larivière, Bart
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Loureiro, Yuliya Komarova
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Mehmood, Khalid
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Migchels, Nanne
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Odekerken-Schröder, Gaby
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Ostrom, Amy
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Parasuraman, A.
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Patricio, Lia
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Perks, Helen
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Quist, Johan
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Reber, Bryan
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Reynoso, Javier
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Sebastiani, Roberta
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Solnet, David
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Sousa, Rui
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Voss, Christopher A.
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Journal of service management
Journal of Service Management
14
Journal of business research : JBR
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
The journal of services marketing
8
Journal of Services Marketing
6
Journal of marketing management : MM
5
Journal of service research
5
The journal of product innovation management : an international publication of the Product Development & Management Association
5
Public management review
4
Qualitative market research : an international journal
4
Journal of Business & Industrial Marketing
3
European journal of innovation management : EJIM
2
Hochschulmarketing
2
International journal of public sector management : IJPSM
2
Journal of Marketing for Higher Education
2
Journal of Service Theory and Practice
2
Journal of marketing education : JME
2
Journal of marketing for higher education
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Public Administration Review
2
Qualitative Market Research: An International Journal
2
R & D management
2
The TQM journal : the international review of organizational improvement
2
The journal of business & industrial marketing
2
The journal of product innovation management : an internat. publication of the Product Development & Management Association
2
British Journal of Management
1
British journal of management
1
Creativity and innovation management
1
Customer engagement : contemporary issues and challenges
1
Customer engagement marketing
1
European Journal of Innovation Management
1
European Management Journal
1
European Planning Studies
1
European journal of marketing
1
European management journal
1
European management journal : publ. twice a year for the Scottish Business School
1
Handbook of research on customer engagement
1
International Journal of Innovation Management (ijim)
1
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ECONIS (ZBW)
11
OLC EcoSci
3
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1
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
2
I want to believe they really care : how complaining customers want to be treated by frontline employees
Gruber, Thorsten
- In:
Journal of service management
22
(
2011
)
1
,
pp. 85-110
Persistent link: https://www.econbiz.de/10009010793
Saved in:
3
Realizing the economic and circular potential of sharing business models by engaging consumers
De Bruyne, Marie-Julie
;
Verleye, Katrien
- In:
Journal of service management
34
(
2023
)
3
,
pp. 493-519
Persistent link: https://www.econbiz.de/10014338185
Saved in:
4
Piloting personalization research through data-rich environments : a literature review and future research agenda
Mehmood, Khalid
;
Verleye, Katrien
;
De Keyser, Arne
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 520-552
Persistent link: https://www.econbiz.de/10014338187
Saved in:
5
Communication in service ecosystems through value propositions : dilemmas and future research avenues
Verleye, Katrien
;
Reber, Bryan
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 578-588
Persistent link: https://www.econbiz.de/10013325714
Saved in:
6
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
7
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
8
Understanding Generation Y and their use of social media: a review and research agenda
Bolton, Ruth N.
;
Parasuraman, A.
;
Hoefnagels, Ankie
; …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 245-267
Persistent link: https://www.econbiz.de/10010132552
Saved in:
9
Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters
Gruber, Thorsten
;
Frugone, Fabricio
- In:
Journal of service management
22
(
2011
)
4
,
pp. 491-522
Persistent link: https://www.econbiz.de/10009286398
Saved in:
10
I want to believe they really care: How complaining customers want to be treated by frontline employees
Gruber, Thorsten
- In:
Journal of service management
22
(
2011
)
1
,
pp. 85-111
Persistent link: https://www.econbiz.de/10008850870
Saved in:
1
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