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~isPartOf:"Journal of service management"
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Beziehungsmarketing
3
Customer satisfaction
3
Dienstleistungsqualität
3
Dienstleistungssektor
3
Kundenzufriedenheit
3
Relationship marketing
3
Service industry
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Automobilzulieferindustrie
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Gustafsson, Anders
11
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6
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Olsen, Line Lervik
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Radnor, Zoe
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Journal of service management
DIW Discussion Papers
33
Discussion papers / Deutsches Institut für Wirtschaftsforschung
33
Vierteljahrshefte zur Wirtschaftsforschung
27
Discussion Papers of DIW Berlin
24
Journal of business research : JBR
24
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
18
DIW Berlin Discussion Paper
17
DIW Wochenbericht
17
Working Paper Series in Economics and Institutions of Innovation
13
CESIS electronic working paper series
11
Capital markets and finance in the enlarged Europe : the Postgraduate Research Programme working paper series
11
Boston College working papers in economics
10
Journal of Service Management
10
Conjoint measurement : methods and applications
9
The TQM Journal
9
CIG Working Papers
8
Discussion papers / Wissenschaftszentrum Berlin für Sozialforschung : Forschungsschwerpunkt Markt und politische Ökonomie
8
WZB Discussion Paper
8
Freiberg working papers
7
Freiberger Arbeitspapiere
7
GLO Discussion Paper
7
GLO discussion paper
7
International journal of service industry management : IJSIM
7
Journal of Services Marketing
7
Economic modelling
6
JIBS Working Papers
6
Journal of retailing and consumer services
6
Eurasian economic review : a journal in applied macroeconomics and finance
5
Journal of service research
5
Managing service quality : MSQ ; an international journal
5
The journal of services marketing
5
Working Papers / Centre for Competition Policy, University of East Anglia
5
Diskussionspapiere / Deutsches Institut für Wirtschaftsforschung
4
Freiberg Working Papers
4
IFN Working Paper
4
Journal of Business Research
4
Journal of service research : JSR
4
Psychology & marketing
4
Ratio Working Papers
4
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ECONIS (ZBW)
9
OLC EcoSci
2
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1
Service strategies in a supply chain
Löfberg, Nina
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
21
(
2010
)
4
,
pp. 427-440
Persistent link: https://www.econbiz.de/10008656293
Saved in:
2
Idea generation : customer co-creation versus traditional market research techniques
Witell, Lars
;
Kristensson, Per
;
Gustafsson, Anders
; …
- In:
Journal of service management
22
(
2011
)
2
,
pp. 140-159
Persistent link: https://www.econbiz.de/10009155031
Saved in:
3
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
4
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
5
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
6
Service infusion in manufacturing industries
Gustafsson, Anders
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008749749
Saved in:
7
Enhancing theory development in service research
Brodie, Roderick J.
;
Gustafsson, Anders
- In:
Journal of service management
27
(
2016
)
1
,
pp. 2-8
Persistent link: https://www.econbiz.de/10011481967
Saved in:
8
Developing service research : paving the way to transdisciplinary research
Gustafsson, Anders
;
Högström, Claes
;
Radnor, Zoe
; …
- In:
Journal of service management
27
(
2016
)
1
,
pp. 9-20
Persistent link: https://www.econbiz.de/10011481990
Saved in:
9
Customer experience (CX), employee experience (EX) and human experience (HX) : introductions, interactions and interdisciplinary implications
Gustafsson, Anders
;
Caruelle, Delphine
;
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
3
,
pp. 333-356
Persistent link: https://www.econbiz.de/10015078004
Saved in:
10
Customer co-creation in service innovation: a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-328
Persistent link: https://www.econbiz.de/10009991453
Saved in:
1
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