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~isPartOf:"Journal of service management"
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The Palgrave Handbook of Servi...
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Dienstleistung
9
Services
9
Dienstleistungsqualität
8
Service quality
8
Customer integration
5
Dienstleistungsmarketing
5
Kundenintegration
5
Services marketing
5
Betriebliche Wertschöpfung
4
Beziehungsmarketing
4
Dienstleistungsmanagement
4
Dienstleistungssektor
4
Innovation
4
Relationship marketing
4
Service industry
4
Service management
4
Service-Dominant Logic
4
Service-dominant logic
4
Value creation
4
Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsinnovation
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Service innovation
3
Strategic management
3
Strategisches Management
3
Arbeitsgruppe
2
Beschwerdemanagement
2
CEO
2
Complaint management
2
Customer experience
2
Customer service
2
Deutschland
2
Forschung
2
Führungskräfte
2
Germany
2
Innovation management
2
Innovationsmanagement
2
Kundenservice
2
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Online availability
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Undetermined
4
Free
3
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Article
25
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
20
Aufsatz in Zeitschrift
20
Collection of articles of several authors
2
Sammelwerk
2
Conference proceedings
1
Konferenzschrift
1
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English
20
Undetermined
7
Author
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Edvardsson, Bo
25
Tronvoll, Bård
7
Meiren, Thomas
3
Schäfer, Adrienne
3
Witell, Lars
3
Bjurko, Margareta
2
Brown, Stephen Walter
2
Di Pietro, Laura
2
Echeverri, Per
2
Firth, Robert
2
Gebauer, Heiko
2
Gremler, Dwayne D.
2
Jaakkola, Elina
2
Klaus, Philipp
2
Min, Choo Zhi
2
Ng, Gloria
2
Parasuraman, A.
2
Pareigis, Jörg
2
Renzi, Maria Francesca
2
Yi, Ding
2
Aal, Kotaiba
1
Andreassen, Tor Wallin
1
As'ad, Nabila
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brown, Stephen W.
1
Chase, Richard B.
1
Colurcio, Maria
1
Conduit, Jodie
1
Fisk, Raymond P.
1
Friman, Margareta
1
Gruber, Thorsten
1
Grönroos, Christian
1
Guglielmetti Mugion, Roberta
1
Heinonen, Kristina
1
Karpen, Ingo Oswald
1
Kleiningham, Timothy L.
1
Koskela-Huotari, Kaisa
1
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QUIS <13, 2013, Karlstad>
1
Published in...
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Journal of service management
Managing service quality : MSQ ; an international journal
32
Journal of Service Management
22
International journal of quality and service sciences
13
International Journal of Quality and Service Sciences
9
The service industries journal
8
Journal of business research : JBR
7
International journal of service industry management : IJSIM
6
Journal of Services Marketing
6
The journal of services marketing
6
Business transformation for a sustainable future
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of service research : JSR
5
Marketing theory
4
The journal of business & industrial marketing
4
European Business Review
3
Journal of Business & Industrial Marketing
3
Organizational dynamics : a quarterly review of organizational behavior for professional managers
3
Rapport från Institutionen för Ekonomi och Statistik
3
Series on technology management
3
AMS review : official publication of the Academy of Marketing Science
2
European journal of marketing : EJM
2
Involving customers in new service development
2
Journal of Service Theory and Practice
2
Journal of business-to-business marketing
2
Journal of retailing and consumer services
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Management Research and Practice
2
Management, organizations and society
2
Marketing intelligence & planning
2
Quality & Quantity: International Journal of Methodology
2
Review of marketing research
2
Scandinavian journal of management
2
Technovation : the international journal of technological innovation, entrepreneurship and technology management
2
The TQM Magazine
2
The TQM magazine : the international bi-monthly for total quality management
2
The journal of product & brand management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Working Papers / Hanken Svenska Handelshögskolan
2
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ECONIS (ZBW)
20
OLC EcoSci
7
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1
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1
Circular service management : toward conceptual understanding and service research priorities for a more sustainable future
Karpen, Ingo Oswald
;
Edvardsson, Bo
;
Tronvoll, Bård
; …
- In:
Journal of service management
34
(
2023
)
6
,
pp. 50-69
Persistent link: https://www.econbiz.de/10014456548
Saved in:
2
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen W.
;
Gremler, Dwayne D.
; …
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-586
Persistent link: https://www.econbiz.de/10009340257
Saved in:
3
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
4
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
5
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
6
Negative emotions and their effect on customer complaint behaviour
Tronvoll, Bård
- In:
Journal of service management
22
(
2011
)
1
,
pp. 111-134
Persistent link: https://www.econbiz.de/10009010792
Saved in:
7
Negative emotions and their effect on customer complaint behaviour
Tronvoll, Bård
- In:
Journal of service management
22
(
2011
)
1
,
pp. 111-135
Persistent link: https://www.econbiz.de/10008850869
Saved in:
8
Having a strategy for new service development - does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10010087399
Saved in:
9
Does service-dominant design result in a better service system?
Edvardsson, Bo
;
Ng, Gloria
;
Min, Choo Zhi
;
Firth, Robert
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 540-557
Persistent link: https://www.econbiz.de/10009286396
Saved in:
10
Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg
;
Echeverri, Per
;
Edvardsson, Bo
- In:
Journal of service management
23
(
2012
)
5
,
pp. 677-696
Persistent link: https://www.econbiz.de/10010026071
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