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Learning from the pioneering founders of the service research field
Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
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An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E. - In: Journal of service management 35 (2024) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
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A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E. - In: Journal of service management 34 (2023) 1, pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
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Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P.; Anderson, Laurel; Bowen, David E.; … - In: Journal of service management 27 (2016) 1, pp. 43-55
Persistent link: https://www.econbiz.de/10011482155
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Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh; Ehrhart, Karen Holcombe; Groth, Markus; … - In: Journal of service management 28 (2017) 5, pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
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Customer experience (CX), employee experience (EX) and human experience (HX) : introductions, interactions and interdisciplinary implications
Gustafsson, Anders; Caruelle, Delphine; Bowen, David E. - In: Journal of service management 35 (2024) 3, pp. 333-356
Persistent link: https://www.econbiz.de/10015078004
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Experience psychology : a proposed new subfield of service management
Chase, Richard B.; Dasu, Sriram - In: Journal of service management 25 (2014) 5, pp. 574-577
Persistent link: https://www.econbiz.de/10010426063