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Journal of service management
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
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Designing the service delivery system for prevention-oriented goals : insights from two case studies
Ponsignon, Frédéric
;
Phillips, Laura A.
;
Smart, Philip
; …
- In:
Journal of service management
35
(
2024
)
1
,
pp. 22-45
Persistent link: https://www.econbiz.de/10014456572
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