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Rethinking nonprofit service disintermediation through service communication interactions
Mitchell, Sarah-Louise; Clark, Moira K. - In: Journal of service management 33 (2022) 4/5, pp. 758-773
Persistent link: https://www.econbiz.de/10013325758
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Cultivating wiser service systems through communication
Moulton-Tetlock, Edythe; Town, Sophia; Rafieian, Hoori; … - In: Journal of service management 35 (2024) 4, pp. 547-569
Persistent link: https://www.econbiz.de/10015078078
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To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen; Streukens, Sandra - In: Journal of service management 33 (2022) 2, pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
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The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby; Mennens, Kars; Steins, Mark; … - In: Journal of service management 33 (2022) 2, pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
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Service robots, agency and embarrassing service encounters
Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Journal of service management 33 (2022) 2, pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
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Enabling a service thinking mindset : practices for the global service ecosystem
Alkire, Linda; Russell-Bennett, Rebekah; Previte, Josephine - In: Journal of service management 34 (2023) 3, pp. 580-602
Persistent link: https://www.econbiz.de/10014338189
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Learning from the pioneering founders of the service research field
Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
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To automate or not to automate? : a contingency approach to service automation
Hottat, Eline; Leroi-Werelds, Sara; Streukens, Sandra - In: Journal of service management 34 (2023) 4, pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
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Elevating the human experience through service standards : insights from the global refugee crisis
Gnusowski, Marek; Fisk, Raymond P. - In: Journal of service management 35 (2024) 5, pp. 678-692
Persistent link: https://www.econbiz.de/10015208222
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Communication in service ecosystems through value propositions : dilemmas and future research avenues
Verleye, Katrien; Reber, Bryan - In: Journal of service management 33 (2022) 4/5, pp. 578-588
Persistent link: https://www.econbiz.de/10013325714