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Proactive value co-creation via structural ambidexterity : customer success management and the modularization of frontline roles
Hochstein, Bryan
;
Chaker, Nawar N.
;
Rangarajan, Deva
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 601-621
Persistent link: https://www.econbiz.de/10012662587
Saved in:
2
An industry/academic perspective on customer success management
Hochstein, Bryan
;
Rangarajan, Deva
;
Mehta, Nick
; …
- In:
Journal of service research
23
(
2020
)
1
,
pp. 3-7
Persistent link: https://www.econbiz.de/10012183552
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