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Positive customer churn : an application to online dating
Dechant, Andrea; Spann, Martin; Becker, Jan U. - In: Journal of service research 22 (2019) 1, pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
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Impact of proactive postsales service and cross-selling activities on customer churn and service calls
Becker, Jan U.; Spann, Martin; Barrot, Christian - In: Journal of service research 23 (2020) 1, pp. 53-69
Persistent link: https://www.econbiz.de/10012183586
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The effect of delivery time on repurchase behavior in quick commerce
Harter, Alice; Stich, Lucas; Spann, Martin - In: Journal of service research 28 (2025) 2, pp. 211-227
Persistent link: https://www.econbiz.de/10015386565