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Managing customer uncertainty in making service offshoring decisions
Lu, Lu; Gregory, Gary D.; Ngo, Liem Viet; Bagozzi, … - In: Journal of service research 24 (2021) 4, pp. 500-519
Persistent link: https://www.econbiz.de/10012662582
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AI service and emotion : editorial
Bagozzi, Richard P.; Brady, Michael K.; Huang, Ming-Hui - In: Journal of service research 25 (2022) 4, pp. 499-504
Persistent link: https://www.econbiz.de/10013395989
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Special issue: AI service and emotion
Bagozzi, Richard P. (ed.); Brady, Michael K. (ed.);  … - 2022
Persistent link: https://www.econbiz.de/10013396070