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Gaining customer experience insights that matter
McColl-Kennedy, Janet R.; Zaki, Mohamed; Lemon, Katherine N. - In: Journal of service research 22 (2019) 1, pp. 8-26
Persistent link: https://www.econbiz.de/10012005747
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Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne; Verleye, Katrien; Lemon, Katherine N.; … - In: Journal of service research 23 (2020) 4, pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
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Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.; Field, Joy M.; Fotheringham, Darima; … - In: Journal of service research 24 (2021) 3, pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
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Service research priorities : designing sustainable service ecosystems
Field, Joy M.; Fotheringham, Darima; Subramony, Mahesh; … - In: Journal of service research 24 (2021) 4, pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
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Don't forget about the frontline employee during the COVID-19 pandemic : preliminary insights and a research agenda on market shocks
Voorhees, Clay M.; Fombelle, Paul W.; Bone, Sterling A. - In: Journal of service research 23 (2020) 4, pp. 396-400
Persistent link: https://www.econbiz.de/10012391589
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Member retention and donations in nonprofit service organizations : the balance between peer and organizational identification
Fang, Di; Fombelle, Paul W.; Bolton, Ruth N. - In: Journal of service research 24 (2021) 2, pp. 187-205
Persistent link: https://www.econbiz.de/10012522520
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Assessing the effects of service variability on consumer confidence and behavior
Voorhees, Clay M.; Beck, Jonathan M.; Randhawa, Praneet; … - In: Journal of service research 24 (2021) 3, pp. 405-420
Persistent link: https://www.econbiz.de/10012592947