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Pathways to service system smartness for firms
Henkens, Bieke; Verleye, katrien; Larivière, Bart; … - In: Journal of service research 26 (2023) 4, pp. 521-541
Persistent link: https://www.econbiz.de/10014580306
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Pushing forward the transition to a circular economy by adopting an actor engagement lens
Verleye, katrien; De Keyser, Arne; Raassens, Néomie; … - In: Journal of service research 27 (2024) 1, pp. 69-88
Persistent link: https://www.econbiz.de/10014580393
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Three decades of customer value research : paradigmatic roots and future research avenues
Zeithaml, Valarie A.; Verleye, Katrien; Hatak, Isabella; … - In: Journal of service research 23 (2020) 4, pp. 409-432
Persistent link: https://www.econbiz.de/10012391603
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Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne; Verleye, Katrien; Lemon, Katherine N.; … - In: Journal of service research 23 (2020) 4, pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
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The service robot customer experience (SR-CX) : a matter of AI intelligences and customer service goals
Larivière, Bart; Verleye, katrien; De Keyser, Arne; … - In: Journal of service research 28 (2025) 1, pp. 35-56
Persistent link: https://www.econbiz.de/10015375969