Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
When do robo-advisors make us...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
2
Dienstleistungsqualität
2
Relationship marketing
2
Service quality
2
Consumer behaviour
1
Customer retention
1
Customer satisfaction
1
Customer service
1
Dienstleistungssektor
1
Digitale Dienste
1
Experiment
1
Feldforschung
1
Field research
1
Konsumentenverhalten
1
Kundenbindung
1
Kundenservice
1
Kundenzufriedenheit
1
Service industry
1
Web-based service
1
customer churn
1
customer retention
1
customer satisfaction
1
delivery time deviations
1
lab experiment
1
on-demand service
1
online dating
1
online-to-offline commerce
1
positive churn
1
postsales service contact
1
quick commerce
1
randomized field experiment
1
repurchase behavior
1
service and sales interface
1
telecommunication services
1
more ...
less ...
Online availability
All
Undetermined
2
Free
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Spann, Martin
3
Becker, Jan U.
2
Barrot, Christian
1
Dechant, Andrea
1
Harter, Alice
1
Stich, Lucas
1
Published in...
All
Journal of service research
Discussion Paper
10
Discussion paper
10
Electronic commerce & digital markets : ecm
9
Publications of Darmstadt Technical University, Institute for Business Studies (BWL)
9
Business & Information Systems Engineering
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Marketing science
6
Die Betriebswirtschaft : DBW
5
Electronic markets : the international journal on networked business
5
Journal of business research : JBR
5
Decision support systems : DSS ; the international journal
4
Journal of the Academy of Marketing Science
4
Wirtschaftsinformatik : WI ; Organ der Fachbereichs Wirtschaftsinformatik der Gesellschaft für Informatik e.V. und der Wissenschaftlichen Kommission Wirtschaftsinformatik im Verband der Hochschullehrer für Betriebswirtschaft e.V
4
Business & information systems engineering
3
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
3
Information systems research : ISR
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of business economics : JBE
3
Journal of forecasting
3
Journal of marketing
3
The journal of product innovation management : an international publication of the Product Development & Management Association
3
Beiträge zur betriebswirtschaftlichen Forschung
2
CESifo Working Paper Series
2
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
2
Discussion papers / Governance and the Efficiency of Economic Systems
2
Goethe-Universität Frankfurt am Main - FACHBEREICH WirtschaftswissenschaftenAbteilung Marketing: Publikationen
2
HMD : Praxis der Wirtschaftsinformatik
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
Jahrbuch der Absatz- und Verbrauchsforschung
2
Journal of Forecasting
2
Journal of economic behavior & organization : JEBO
2
Journal of retailing
2
Journal of retailing and consumer services
2
Management information systems : mis quarterly
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Marketing letters : a journal of research in marketing
2
Medienwirtschaft : MW ; Perspektiven der digitalen Transformation
2
R & D management
2
Review of Marketing Science
2
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
2
Impact of proactive postsales service and cross-selling activities on customer churn and service calls
Becker, Jan U.
;
Spann, Martin
;
Barrot, Christian
- In:
Journal of service research
23
(
2020
)
1
,
pp. 53-69
Persistent link: https://www.econbiz.de/10012183586
Saved in:
3
The effect of delivery time on repurchase behavior in quick commerce
Harter, Alice
;
Stich, Lucas
;
Spann, Martin
- In:
Journal of service research
28
(
2025
)
2
,
pp. 211-227
Persistent link: https://www.econbiz.de/10015386565
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
