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Toward multisensory customer experiences : a cross-disciplinary bibliometric review and future research directions
Stead, Susan; Wetzels, Ruud; Wetzels, Martin; … - In: Journal of service research 25 (2022) 3, pp. 440-459
Persistent link: https://www.econbiz.de/10013395979
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A systematic and visual overview of 25 years of the Journal of Service Research : the journey continues
Wetzels, Martin; Grewal, Dhruv; Wetzels, Ruud - In: Journal of service research 26 (2023) 4, pp. 479-492
Persistent link: https://www.econbiz.de/10014580286
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Moving service research forward
Huang, Ming-Hui; Malthouse, Edward; Noble, Stephanie; … - In: Journal of service research 24 (2021) 4, pp. 459-461
Persistent link: https://www.econbiz.de/10012662578
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Tangible service automation : decomposing the technology-enabled engagement process (TEEP) for augmented reality
Heller, Jonas; Chylinski, Mathew; Ruyter, Ko de; … - In: Journal of service research 24 (2021) 1, pp. 84-103
Persistent link: https://www.econbiz.de/10012426764
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I care that you don't share : confidentiality in student-robot interactions*
Mennens, Kars; Becker, Marc; Briker, Roman; Mahr, Dominik; … - In: Journal of service research 28 (2025) 1, pp. 57-77
Persistent link: https://www.econbiz.de/10015375971