Narrow search
Showing 1 - 7 of 7
Cover Image
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne; Verleye, Katrien; Lemon, Katherine N.; … - In: Journal of service research 23 (2020) 4, pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Cover Image
Revisiting the age construct : implications for service research
Kuppelwieser, Volker; Klaus, Philipp - In: Journal of service research 24 (2021) 3, pp. 372-389
Persistent link: https://www.econbiz.de/10012592944
Cover Image
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina; Koskela-Huotari, Kaisa; Tronvoll, Bård; … - In: Journal of service research 24 (2021) 2, pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Cover Image
Sustainable service
Keiningham, Timothy; Aksoy, Lerzan; Malthouse, Edward - In: Journal of service research 27 (2024) 1, pp. 3-5
Persistent link: https://www.econbiz.de/10014580371
Cover Image
Special issue: sustainable service
Aksoy, Lerzan (ed.); Keiningham, Timothy (ed.);  … - 2024
Persistent link: https://www.econbiz.de/10014580401
Cover Image
Service safety in the pandemic age : editorial
Berry, Leonard L.; Danaher, Tracey S.; Aksoy, Lerzan; … - In: Journal of service research 23 (2020) 4, pp. 391-395
Persistent link: https://www.econbiz.de/10012391588
Cover Image
Customer perceptions of firm innovativeness and market performance : a nation-level, longitudinal, cross-industry examination
Keiningham, Timothy; Aksoy, Lerzan; Buoye, Alexander; … - In: Journal of service research 27 (2024) 4, pp. 475-489
Persistent link: https://www.econbiz.de/10015375674