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Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.; Sprott, David E.; Brady, Michael K. - In: Journal of service research 24 (2021) 1, pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
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Special issue: customer engagement in automated service interactions
Hollebeek, Linda D. (ed.); Sprott, David E. (ed.);  … - 2021
Persistent link: https://www.econbiz.de/10012426830
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AI service and emotion : editorial
Bagozzi, Richard P.; Brady, Michael K.; Huang, Ming-Hui - In: Journal of service research 25 (2022) 4, pp. 499-504
Persistent link: https://www.econbiz.de/10013395989
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Special issue: AI service and emotion
Bagozzi, Richard P. (ed.); Brady, Michael K. (ed.);  … - 2022
Persistent link: https://www.econbiz.de/10013396070