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~isPartOf:"Journal of service research : JSR"
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Journal of service research : JSR
Journal of the Academy of Marketing Science
14
Business horizons
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Journal of retailing
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Journal of business research : JBR
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International journal of quality and service sciences
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Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
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2
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
3
When the recipe is more important than the ingredients : qualitative comparative analysis (QCA) of service innovation configurations
Ordanini, Andrea
;
Parasuraman, A.
;
Rubera, Gaia
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 134-149
Persistent link: https://www.econbiz.de/10010356836
Saved in:
4
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
5
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
6
When service customers do not consume in isolation : a typology of customer copresence influence modes (CCIMs)
Colm, Laura
;
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 223-239
Persistent link: https://www.econbiz.de/10011736753
Saved in:
7
Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers
Hsieh, J. J. Po-An
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10010159453
Saved in:
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