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Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C.; … - In: Journal of service research : JSR 16 (2013) 4, pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
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How often versus how long : the interplay of contact frequency and relationship duration in customer-reported service relationship strength
Dagger, Tracey S.; Danaher, Peter J.; Gibbs, Brian J. - In: Journal of service research : JSR 11 (2008/09) 4, pp. 371-388
Persistent link: https://www.econbiz.de/10003853582
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Who wants a relationship anyway? : conditions when consumers expect a relationship with their service provider
Danaher, Peter J.; Conroy, Denise M.; McColl-Kennedy, … - In: Journal of service research : JSR 11 (2008/09) 1, pp. 43-62
Persistent link: https://www.econbiz.de/10003750012
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The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra; Sok, Keo Mony; Danaher, Tracey S.; Danaher, … - In: Journal of service research : JSR 21 (2018) 3, pp. 365-378
Persistent link: https://www.econbiz.de/10011916526