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Editorial: Focus on the multidisciplinary nature of service research
Lemon, Katherine N. - In: Journal of service research : JSR 16 (2013) 2, pp. 119-120
Persistent link: https://www.econbiz.de/10009774898
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Customer engagement behavior: theoretical foundations and research directions
Doorn, Jenny van; Lemon, Katherine N.; Mittal, Vikas; … - In: Journal of service research : JSR 13 (2010) 3, pp. 253-266
Persistent link: https://www.econbiz.de/10008652135
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How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.; Fombelle, Paul W.; Ray, Kristal R.; … - In: Journal of service research : JSR 18 (2015) 1, pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
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The reinforcing effects of loyalty program partnerships and core service usage : a longitudinal analysis
Lemon, Katherine N.; Wangenheim, Florian von - In: Journal of service research : JSR 11 (2008/09) 4, pp. 357-370
Persistent link: https://www.econbiz.de/10003853572
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Impact of service failure : the protective layer of customer relationships
Sajtos, Laszlo; Brodie, Roderick J.; Whittome, James - In: Journal of service research : JSR 13 (2010) 2, pp. 216-229
Persistent link: https://www.econbiz.de/10003982862
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Focus on the Multidisciplinary Nature of Service Research
Lemon, Katherine N. - In: Journal of service research : JSR 16 (2013) 2, pp. 119-120
Persistent link: https://www.econbiz.de/10010104401
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Journal of Service Research Special Issue on IT-Related Service: A Multidisciplinary Perspective
Lemon, Katherine N.; Huang, Ming-Hui; Rust, Roland T. - In: Journal of service research : JSR 14 (2011) 3, pp. 251-252
Persistent link: https://www.econbiz.de/10009328902