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~isPartOf:"Journal of service theory and practice"
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Journal of service theory and practice
ISS Working Papers - General Series
593
Working Papers - General Series
469
Working Papers - Money, Finance & Development
32
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Misery loves company : evaluation of negative e-WOM effects at the post-service recovery stage
Sarkar Sengupta, Aditi
;
Stafford, Marla Royne
;
Fox, Alexa K.
- In:
Journal of service theory and practice
34
(
2024
)
4
,
pp. 493-518
Persistent link: https://www.econbiz.de/10015055427
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